- Notify us of your return via e-mail at firstname.lastname@example.org, Monday through Friday, 8AM-4PM EST.
- Use a trackable and or insured shipping method as we can not be responsible for lost return shipments. Be sure to retain a copy of the invoice for your records. For your protection and to ensure prompt delivery, we recommend you send your return via UPS or insured Parcel Post. Return shipping fees are not refundable.
- Mail your return to:
Lincoln, NE 68516
Your return will be processed promptly upon its arrival. Business days are Monday-Friday, excluding federal holidays within the United States. Returns will be processed within five business days of receipt and a credit will be issued in the original form of payment.
- When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping package to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at email@example.com
- Please provide your order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier. We recommend you record a picture/image of the damage.
All refunds are subject to a 15% restocking fee. Refunds are for the cost of the merchandise only and do not include the shipping cost. Orders with free shipping will have actual shipping deducted from the refund amount. Orders with free items from a promotion code/sale will have 10% deducted from the refund amount. What is needed from you to make a return:
Original condition: Unworn, unwashed with original tags and packaging. Also less than 30 days since you ordered your item. Shipping fees: Will not be credited unless we messed up on our end. Exchange: Just let us know what you want your exchange to be in your return request! Can also be done using your store credit. Refunds: Please allow 2-5 days for processing. Non-refundable: Clearance/Sale Items, Hoods, Fluffies, Leg Wraps, Halloween costumes, any item used or altered. All items: Returned will be given store credit/refund for the purchase price.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.